Nov 24, 2021
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UJET and Playvox Companion to Optimize Contact Heart Agent and Buyer Expertise

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UJET and Playvox Partner to Optimize Contact Center Agent and Customer ExperienceUJET adds advanced workforce engagement capabilities to its CCaaS 3.0 cloud contact center through a partnership with PlayvoxUJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center, today announced its partnership with Playvox, bringing together UJET’s ultra-modern Enterprise cloud contact center with…

UJET and Playvox Companion to Optimize Contact Heart Agent and Buyer ExperienceUJET provides superior workforce engagement capabilities to its CCaaS 3.0 cloud contact heart by means of a partnership with PlayvoxUJET, Inc., the world’s first and solely CCaaS 3.0 cloud contact heart, at present introduced its partnership with Playvox, bringing collectively UJET’s ultra-modern Enterprise cloud contact heart with Playvox’s best-in-class workforce engagement administration (WEM) capabilities.Learn Extra: ‘Ambiance’ Units Aside High Efficiency Amid Struggling Restaurant Gross sales & Site visitors“We’re excited to work with the Playvox workforce to assist manufacturers ship extra trendy experiences for his or her clients and brokers that yield higher ROI and bottom-line outcomes for his or her enterprise as nicely.”By the partnership with Playvox, a globally acknowledged software program chief in each workforce administration and high quality administration, UJET’s subsequent technology contact heart now gives real-time agent forecasting, scheduling, and high quality administration by means of its prolonged suite of workforce engagement capabilities.The Playvox Suite of cloud-based purposes is the primary WEM suite constructed for the digital period, and empowers brokers, workforce managers, high quality analysts, workforce leaders, and administration with the instruments and real-time intelligence wanted to create wholesome work environments that lead to superior buyer experiences.Efficient worker engagement is on the coronary heart of outstanding customer support. The combination of Playvox’s superior WEM capabilities with UJET’s CCaaS 3.0 platform gives a complete answer that allows distinctive experiences and higher outcomes for all concerned, clients, brokers, supervisors, and the manufacturers they signify.Learn Extra: SAPinsider Proclaims Acquisition Of MasteringSAP“UJET and Playvox share an analogous imaginative and prescient — to empower contact heart brokers to be their greatest and ship wonderful buyer experiences,” stated Carver Matheidas, Vice President of Channels for Playvox. “With this partnership, our two corporations are in a good stronger place to offer companies with the Workforce Engagement Administration capabilities they want.”“There are great synergies and efficiencies to be gained for our clients with the seamless integration of their WEM and CCaaS suites provided by means of this partnership,” stated Tom Puorro, Chief Enterprise Officer for UJET. “We’re excited to work with the Playvox workforce to assist manufacturers ship extra trendy experiences for his or her clients and brokers that yield higher ROI and bottom-line outcomes for his or her enterprise as nicely.”UJET is partnering with Playvox so as to add workforce forecasting and scheduling together with Playvox High quality Administration to its CCaaS 3.0 answer to extend agent efficiency, effectiveness, and effectivity. This integration additional strengthens UJET’s capabilities, enhancing our cloud contact heart providing whereas serving to to solidify UJET’s place because the world’s most disruptive, superior, and fastest-growing cloud contact heart.Write in to psen@itechseries.com to study extra about our unique editorial packages and packages.

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